Open Members from the sidebar to see everyone at your gym. Click the +button to add a new member — you'll fill in their contact info; most other details (address, emergency contact, birthday, gender, photo) can be filled in later from their profile.

A member doesn't need their own Zensile login to exist in your system — front-desk staff can create a member record for someone who's never signed up for an account. If that person later creates their own Zensile account with a matching email, the two get linked automatically.

Check In (in the sidebar, or at /check_in_sys/) is the front-desk screen your team uses all day. It has a staff view for searching and checking in members quickly, a client-facing view for self-service kiosks, and a settings screen for configuring how check-in behaves at your location.

If a member doesn't have standing access through their membership or group, but does hold a door-scoped or location-scoped credit (a punch pass), the system will automatically use one of those credits to let them in rather than turning them away.

Groups let you bundle members together — a family plan, a corporate account, a team. A group can:

• Have its own access levels, so every member of the group inherits the same door access.
• Be nested under a parent group, for multi-level structures.
• Have discounted group pricing on specific classes or services.
• Designate a leader — a member who can be charged on behalf of the rest of the group at checkout (useful for family plans where one person pays for everyone).

Rather than creating a member manually, you can send an Inviteto an email address. If you assign a role while creating the invite, accepting it doesn't just create a member — it grants that person staff access with that role, too. Invites are one-shot: once sent, they can only be accepted or deleted, not edited.

Under the Company section of the sidebar:

• Locations — your physical sites, each with its own doors and rooms.
• Access Levels — named permission tiers (e.g. "All-Access," "Off-Peak Only") that control which doors someone can open and during what hours. Time windows are configured on a weekly grid — drag to create, drag to move, drag the edges to resize.

Assign an access level directly to a member, or to a whole Group so everyone in it inherits the same access. This is what powers door integrations like KISI.

Tagsare colored labels you can attach to members, classes, products, and more — useful for filtering lists or scoping things like credits and coupons to a specific segment (e.g. tag every member on your "Founding Member" plan, then grant credits or discounts to that tag).

A credit is a reusable balance a member can spend — a punch pass for a specific class, service, or door, or a fully generic credit usable anywhere. Credits are usually granted automatically by selling a credits-type product (see Sales & Billing), but staff can also grant one manually from a member's profile — handy for comping a class or handing out a temporary door pass without running a sale.